Return Policy
Return Policy
Last updated: June 2026
At PawPerfect Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept return requests within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
How to Request a Return
- Visit our Contact page and send us your order number and reason for return
- We'll respond within 1–2 business days with return instructions
- Ship the item back to the address we provide
- Once we receive and inspect the item, we'll process your refund or exchange
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to post the refund.
Exchanges
If you received a damaged or defective item, we'll gladly send you a replacement at no extra cost. Please contact us with a photo of the issue and your order number.
Non-Returnable Items
- Items returned after 30 days of delivery
- Items that are used, damaged by the customer, or missing original packaging
Questions?
We're always happy to help! Reach out via our Contact page and we'll get back to you as soon as possible. 🐾